IntroGeneral InfoServicesSpecificsB2B RepairsAdditional InfoYour AI Agent will be implemented in three phases: 1. Testing 2. Forward unanswered calls (after 3 rings, for instance) 3. Publish to Google, Socials, etc. 1. Testing After you fill out this questionnaire, we’ll create a beta version (a rough draft) of the agent: You will need to place at least 3 calls (and as many as you’d like) pretending to be a customer calling the store. Use the most common repair scenarios. We’ll analyze the calls to determine things like: Missing information Features needed When to escalate calls to the store* *Please instruct your team to answer calls coming from the AI phone number when possible! 2. Forward unanswered calls (after 3 rings, for instance) In phase two, we’ll forward unanswered calls to the AI (we recommend forwarding after 20 seconds or 3 rings): We’ll analyze those calls for ways to further improve. We may need to ask you lots of questions for a couple weeks. 3. Publish to Google, Socials, etc. Finally, you’ll publish the AI phone number to Google, Facebook, etc.: First Name *Please provide a valid first name.Last Name *Please provide a valid last name.Email *Please provide a valid email.Mobile Phone *Please provide a valid mobile phone.Save Your ProgressNextWeb Address (type 'none' if you don't have one)Please provide a valid web address (type 'none' if you don't have one).Paste Hyperlink to Google Search Results (or Google Maps Profile) of your businessPlease provide a valid paste hyperlink to google search results (or google maps profile) of your business.Is the information on your Google Profile complete and up-to-date?YesNoPlease provide a valid answer.List each holiday when you're closed or have shorter hours (then list those hours).Please provide a valid list each holiday when you're closed or have shorter hours (then list those hours)..0 characters / 0 wordsSave Your ProgressNextList the products and services you offer and what percentage revenue each makes up (for example: iPhone repairs account for 30% of my revenue, Samsung - 30%, Accessories - 20%, others - 20%)Please provide a valid list the products and services you offer and what percentage revenue each makes up (for example: iphone repairs account for 30% of my revenue, samsung - 30%, accessories - 20%, others - 20%).0 characters / 0 wordsWhat services should always be explained upfront? (Examples: "We specialize in phone, tablet, and computer repairs, including screen replacements, battery repairs, and charging port fixes.")Please provide a valid what services should always be explained upfront? (examples: "we specialize in phone, tablet, and computer repairs, including screen replacements, battery repairs, and charging port fixes.").0 characters / 0 wordsWhat types of devices do you repair? (Examples: phones, tablets, computers, game consoles, drones, etc.)Please provide a valid what types of devices do you repair? (examples: phones, tablets, computers, game consoles, drones, etc.).0 characters / 0 wordsWhat types of issues do you commonly fix? (Examples: cracked screens, battery replacements, charging ports, red-ring-of-death, etc.)Please provide a valid what types of issues do you commonly fix? (examples: cracked screens, battery replacements, charging ports, red-ring-of-death, etc.).0 characters / 0 wordsAre there services you don’t offer that customers should know about? (Examples: repairs for servers or software-only issues)Please provide a valid are there services you don’t offer that customers should know about? (examples: repairs for servers or software-only issues).0 characters / 0 wordsWhat customer-friendly features do you want to highlight? (Examples: warranties, discounts on screen protectors with a screen replacement, transparent pricing, etc.)Please provide a valid what customer-friendly features do you want to highlight? (examples: warranties, discounts on screen protectors with a screen replacement, transparent pricing, etc.).0 characters / 0 wordsWhat should customers provide when asking about repairs? (Examples: device model, description of the problem, and how it happened)Please provide a valid what should customers provide when asking about repairs? (examples: device model, description of the problem, and how it happened).0 characters / 0 wordsDo you offer any specialized services? (Examples: microsoldering, PCB board repair, or data recovery)Please provide a valid do you offer any specialized services? (examples: microsoldering, pcb board repair, or data recovery).0 characters / 0 wordsWhat unique benefits do these specialized services provide?Please provide a valid what unique benefits do these specialized services provide?.0 characters / 0 wordsAre there limits to these services? (Examples: types of devices or repairs covered)Please provide a valid are there limits to these services? (examples: types of devices or repairs covered).0 characters / 0 wordsDo you buy and sell devices?Please provide a valid do you buy and sell devices?.0 characters / 0 wordsDo you sell devices? (If yes, how should customers specify what they’re looking for?) (Examples: price range, desired model, or features)Please provide a valid do you sell devices? (if yes, how should customers specify what they’re looking for?) (examples: price range, desired model, or features).0 characters / 0 wordsSave Your ProgressNextWhat static answers should always be readily available to customers? (Examples: Warranty policies, store hours, or general repair types)Please provide a valid what static answers should always be readily available to customers? (examples: warranty policies, store hours, or general repair types).0 characters / 0 wordsWhat questions should be handled on a case-by-case basis? (Examples: Pricing for specific repairs or whether unique devices are repaired)Please provide a valid what questions should be handled on a case-by-case basis? (examples: pricing for specific repairs or whether unique devices are repaired).0 characters / 0 wordsHow often do you change phone repair prices?Please provide a valid how often do you change phone repair prices?.0 characters / 0 wordsWhat is your standard turnaround time for repairs? (Examples: 1–2 hours for screen repairs, 1-2 days for iPads, or longer for complex issues)Please provide a valid what is your standard turnaround time for repairs? (examples: 1–2 hours for screen repairs, 1-2 days for ipads, or longer for complex issues).0 characters / 0 wordsAre there special discounts or pricing options customers should know about? (Examples: bulk discounts for businesses or seasonal promotions)Please provide a valid are there special discounts or pricing options customers should know about? (examples: bulk discounts for businesses or seasonal promotions).0 characters / 0 wordsWould you like customers to schedule repairs or should we encourage them to visit the store as soon as possible? Please provide a valid would you like customers to schedule repairs or should we encourage them to visit the store as soon as possible? .0 characters / 0 wordsIf you’d like repairs scheduled, what time slots are available? (Example: Appointments scheduled two hours apart, up to 30 minutes before closing.)Please provide a valid if you’d like repairs scheduled, what time slots are available? (example: appointments scheduled two hours apart, up to 30 minutes before closing.).0 characters / 0 wordsDo you offer pick-up or delivery for bulk or business repairs? (Examples: Repairs for schools, offices, or small businesses)Please provide a valid do you offer pick-up or delivery for bulk or business repairs? (examples: repairs for schools, offices, or small businesses).0 characters / 0 wordsHow do you want repair requests documented? (Examples: Notes on device model, issue description, or customer preferences)Please provide a valid how do you want repair requests documented? (examples: notes on device model, issue description, or customer preferences).0 characters / 0 wordsWhat follow-up actions would you like after a repair request? (Examples: Add tags based on the issue or transmit the call transcript to your customer relationship manager software)Please provide a valid what follow-up actions would you like after a repair request? (examples: add tags based on the issue or transmit the call transcript to your customer relationship manager software).0 characters / 0 wordsSave Your ProgressNextDo you offer repair services for businesses? (If yes, what details do businesses need to provide?) (Examples: Device count, repair needs, or billing preferences)Please provide a valid do you offer repair services for businesses? (if yes, what details do businesses need to provide?) (examples: device count, repair needs, or billing preferences).0 characters / 0 wordsWhat should businesses know about discounts or partnerships?Please provide a valid what should businesses know about discounts or partnerships?.0 characters / 0 wordsSave Your ProgressNextShould we collect any customer information beyond Name, Phone Number and an SMS-opt-in? (Examples: address for business customers, email address, etc.)Please provide a valid should we collect any customer information beyond name, phone number and an sms-opt-in? (examples: address for business customers, email address, etc.).0 characters / 0 wordsWhat other questions should the AI answer?Please provide a valid what other questions should the ai answer?.0 characters / 0 wordsWhat questions should it avoid? (Examples: OEM vs Aftermarket parts, how long to retrieve a part for an uncommon repair, etc.)Please provide a valid what questions should it avoid? (examples: oem vs aftermarket parts, how long to retrieve a part for an uncommon repair, etc.).0 characters / 0 wordsWhat else should we know?Please provide a valid what else should we know?.0 characters / 0 wordsDo you have a spreadsheet with repair prices? *YesNoPlease choose a valid do you have a spreadsheet with repair prices?.Save Your ProgressSubmit